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Preventing Aggression with
Control & Evasion
Reducing Anxiety, Injury & Liability
De-escalating Aggression & Violence - Workplace Environments
A course helping workplaces de-escalate potential violent situations.
Recognizing the problem ofwork place violence and harassment
Many employers are recognizing the existence of workplace violence and harassment and developing solutions and strategies to address the problem. An increase in awareness is usually accompanied by a decrease in tolerance for incidents of abuse.
Extent of the problem
Workplace violence and harassment are recognized as a serious threatto an employer’s success. Alberta, British Columbia and Saskatchewanhave occupational health and safety legislation that requires employers to have a violence prevention program in place. Quebec has legislation on workplace psychological harassment. Employers in other provinces are not legally required to address this issue through workplace policies.
Alberta’s requirements appear as Part 27 of the Occupational Health and Safety (OHS) Code. For the purposes of the OHS Code, violence means the threatened, attempted or actual conduct of a person that causes or is likely to cause physical injury. Section 390 of the OHS Code requires employers to develop a policy and procedures respecting potential workplace violence. Section 8 of the Occupational Health and Safety Regulation requires that the procedures be in writing and available to workers.
Section 391 of the 2006 OHS Code requires employers to
- instruct workers how to recognize workplace violence
- communicate the organization’s policy and procedures related to workplace violence,
- develop appropriate responses to workplace violence, and
- develop procedures for reporting, investigating and documenting incidents of workplace violence.
Taken from Workplace Health & Safety Bulletin - Preventing Violence and harrassment at the Workplace by Alberta Employment and Immigration - 2006
This course will equip you and help your organization fulfill all these requirements from OHS.
DAY ONE - Theory portion of the course on Anger and De-escalation
DAY TWO - Group Interaction - Responding to Anger and Violence
(This course can be customized for your unique workplace environment following a online risk assessment.)
Basic De-Escalation Course Outline
I. Introduction
II. What is Workplace Violence?
III. Understanding the Progression of Aggression
1. Pre-crisis States – Everyday Triggers & Incidents
- Assessing Your Workplace Risk Factors
- Personal Awareness and Safety
- Rating Your Specific Workplace
- Workplace Violence Prevention
2. Non-Overt Anger Escalation
- Knowing Yourself
- Conflict Styles
- Warning Signs for Possible Violence
- Techniques for Defusing Non-Overt Anger
- Responding to Verbal Abuse
3. Overt Anger Escalation
- Pathway to a Violent Incident
- Guidelines for Helping Potentially Violent People
- Communicating with a Volatile Person
4. Crisis with Physical Violence
- Being Prepared to Act
- Proper Responses to Violence
- Important Legalities
- Worst Case Scenarios
- Hostage Situations
- Robberies
- Bomb Threats
5. Natural Anger De-escalation
- Physical Symptoms
- Reporting Violence
- Coping after a Violent Encounter
IV. Physical Components of Evasion
- Group Active Learning
- Distance = Safety (Evasion Techniques)
- Neutral Stance
- Side Stepping Movements
- Escape from Grabs & Holds
- Deflection of Kicks and Punches
- Escorts (Optional)
OPTIONAL TRAINING
Managers Training - Half Day
To go along with this course for your corporation is an optional managers course. We focus on Workplace assessments, preparing workplace violence policies, reporting, and employee care. Also we look at your OH&S obligations to your workplace and employees. Preventing Liability issues in the future, and creating a safe environment to work in.
Working Alone & Travel - Additional 2 hours
Some work environments include travel, and working alone. In this additional training we can provide insights and pre-cautions to deal with these unique situations. Giving your employees more confidence when having to work alone or travel on the job. Including; Hotel Safety, Driving, Parking Lots, Other transportation, etc
